What can I expect after placing my order??
When you buy a hookah or any of its parts from Shishadepot.ca, you will be directed to a page that congratulates you on your purchase and provides you with an online order confirmation number, verifying your order was successfully placed. Your order is then transmitted to us, and we will do everything possible to complete it within 1-2 business days after purchase, which is our standard fulfillment period.
Is it safe to use my credit card online?
It is always advisable to be careful of how you use your credit card on some websites, as we have a lot of scammers out there now. However, we only use PayPal provider that is your information where information is safe and secure. Also, you can use E-transfer Payment only in Canada, we use SSL (secure socket layer) technology to encrypt your information before sending it over the Internet. So, with us, you can rest assured of maximum safety.
What if I need a custom date for delivery
If you need your purchase to be delivered before our standard fulfillment period or if you need it by a specific date, please get in touch with our Customer Service Center at +14372302824 or by email at info@shisha.ca for a custom offer.
What if I do not receive an order confirmation via email?
After Shishadepot.ca accepts your order, you will get an order confirmation message by email. If you do not receive this notice within one hour of placing your order, there may be a traffic delay on the Web. If this occurs, please contact us to check that your order is being completed.
Can I change the delivery address?
We will gladly update your shipping documents if your purchase has not yet been delivered or is on its way to being delivered. Please contact us if you need to update the delivery address on your order.
Is it possible to cancel an order?
Yes, feel free to contact us if you’d like to cancel your order. However, kindly note that we can only cancel your purchase if it has not yet been delivered or is not on its way to being delivered. Therefore, we will be unable to cancel your order if it has already been sent out for delivery.
Do you ship to Canada?
Yes. All over canada
Do you ship Internationally?
Yes. Untied State only
Is it possible to send an order as a gift?
The quick answer is yes. However, we are still legally obligated to check the recipient's age before shipping, so if you don't want to ruin the surprise, send the present to yourself.
How do you package your hookah pipes? I hope my order will not break in transit?
We make a great effort to guarantee that your product arrives in pristine shape - 99% of our shipments arrive on time and in flawless condition. Hookah bases and tobacco bowls are bubble-wrapped, and the entire shipment is encased in Styrofoam peanut packing. Even though we make every effort to ensure safe delivery to you, there is always the possibility of damage during shipping. As a result, our shipments are entirely insured, and we will replace damaged or broken merchandise. If an item arrives damaged, please follow the instructions below.
What step should I take if an order arrives broken, or damaged upon setup?
Regardless of how carefully we hand-pack each item, unexpected occurrences during transportation might cause harm to the box contents. If anything comes damaged, take the following measures to ensure the quickest and most complete servicing possible:
- Photograph the damaged item(s) with a digital camera or camera phone for documentation purposes (this also helps us when filing a damage claim with the shipping carrier.)
- Include the digital photos in an email.
- Include in the email a description of the problem, as well as the order number (or invoice number) and the address to which new parts should be shipped.
- Email the message to info@hookah-shisha.com. We will respond immediately after receiving the email to alert you of the activities we take or to seek further information.
What are the advantages of registering?
Becoming a registered Shishadepot.caconsumer provides you with an increasing variety of tailored perks that will make your purchasing experience with us faster, simpler, and more convenient. These are free services that have the following advantages:
- Quicker and easier shopping
- Undenying Special Offers and Discounted Pricing
- Order Tracking
- 247 unlimited Customer Service
How sure are you about the qualities of your hookah
We are 100% sure. Here at Shishadepot.ca we aim to build a long-lasting relationship with our consumers, and one of the most important methods of keeping up with that is to sell products with the highest quality. And this is why we stringently detest fake or less quality hookahs. Our hookahs are manufactured using only the best materials available. Unlike other hookahs on the market, our hookahs are built to last. We undertook significant research to obtain the highest quality hookahs at the lowest possible rates.
I am not sure how this works, but does the size of the hookah affect the quality of one’s smoking experience?
We did a thorough investigation to establish whether or not the size of your hookah affects the quality of your smoking experience, and from our research we discovered that the perfect hookah size often falls between 26 and 35 inches. It is worth knowing that hookahs under 26 inches in length will still give a pleasant smoking experience; however, the smoking quality may be compromised.
Do you provide any setup instructions? Because assembling a newly purchased hookah appears complicated
We are dedicated to giving the best service possible, 24 hours a day, 365 days a year. As a result, we created a setup leaflet that streamlines the process of setting up your newly purchased hookah. If you believe the setup procedure is too hard, or if you have any issues with assembling your hookah, even after reading the pamphlet, please contact us; we will always be glad to help you out.
How many packs of charcoal should I order per every box of flavored tobacco?
We've calculated the correct conversion ratio for the number of packs of charcoal ought to be used for each box of flavored tobacco. However, three packs of rapid-lighting charcoal should be used to gratify one 250g package of flavored tobacco.
What is the lifespan of my newly purchased flavored last?
Flavored tobacco is projected to last up to a year if properly preserved. And the best way to increase its lifespan is by storing it in an airtight container (such as a Ziplock bag, Tupperware container, or glass jar) at room temperature.
What cleaning routine should I employ for my newly purchased Hookah?
We advised that hookah cleaning should be conducted after each usage. This includes cleaning the shaft, vase, and clay bowl using the cleaning kit that came with your hookah. It is not advisable to clean any portion of your hookah with soap since you can taste the detergent when smoking the hookah. As a result, we recommend that you clean your hookah with warm water.